Privacy Policy 

Your privacy matters to us. This policy outlines how we collect, use, and protect your personal information when you visit our website or purchase from us.

 

1. Information We Collect

When you interact with our website, we may collect the following information:

 

Personal Information

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping and billing address

 

Order Information

  • Products purchased

  • Order history

  • Payment details (processed securely via third-party providers—we do not store full payment details)

 

Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

 

2. How We Use Your Information

We collect your information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send updates, promotions, or newsletters (only if you opt in)

  • Improve our website and customer experience

 

3. Legal Basis for Processing (GDPR)

If you are located in the European Union (EU) or United Kingdom (UK), we process your personal data under the following lawful bases:

  • Contractual necessity – to process and deliver your orders

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications and non-essential cookies

You have the right to withdraw your consent at any time.

 

4. Sharing Your Information

We respect your privacy and only share your information where necessary.

Your data may be shared with:

  • Payment providers (to securely process transactions)

  • Shipping partners (to deliver your order)

  • Website and analytics providers (to improve performance)

We do not sell, rent, or trade your personal information.

 

5. International Data Transfers (GDPR)

As we are based in Australia, your information may be transferred to and processed in Australia or other countries.

By using our website, you acknowledge that your data may be transferred internationally. We take reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.

 

6. Cookies & Tracking

Our website may use cookies to enhance your browsing experience.

Cookies help us:

  • Understand how visitors use our site

  • Remember your preferences

  • Improve functionality and performance

For users in the EU/UK, non-essential cookies will only be used with your consent.

You can manage or disable cookies through your browser settings.

 

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

While we strive to keep your data secure, no method of transmission over the internet is completely secure.

 

8. Your Rights

Under Australian Privacy Principles and the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to processing of your data

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

 

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide services

  • Comply with legal and accounting obligations

  • Resolve disputes

 

10. Marketing Communications

If you subscribe to our mailing list, you may receive occasional emails about new products, offerings, or updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any email

  • Contacting us directly

 

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on our website.

 

13. Contact

If you have any questions, or would like to access or update your information, please contact us at:

info@earthphoenix.com.au 

 

We honour the trust you place in us. Any information you share is held with care, respect, and intention—just like the products we create.