Welcome to our space. By accessing or purchasing from this website, you agree to the following Terms & Conditions. These are here to create clarity, mutual respect, and protection for both you and us.

 

1. General

This website is owned and operated by Earth Phoenix. By using this site and/or purchasing our products, you agree to be bound by these Terms & Conditions. We may update or change these terms at any time. Continued use of the website indicates your acceptance of any changes.

 

2. Our Products

Each product is intentionally created with care, using high-quality ingredients and, where stated, infused with energy-based practices. Our oils are designed to support personal wellbeing, ritual, and self-care. However, they are not medical products.

 

3. Product Disclaimer

All products are for external use only.

Our offerings are not intended to diagnose, treat, cure, or prevent any condition or disease. Any information provided on this website is for general informational purposes only.

Please:

• Perform a patch test before full use

• Discontinue use if irritation occurs

• Consult a qualified healthcare professional if you are pregnant, nursing, or have underlying health conditions

Any energetic or spiritual benefits described are based on traditional, personal, or intuitive practices and are not scientifically proven.

 

4. Allergies & Personal Responsibility

We believe in transparency and provide ingredient information wherever possible.

By purchasing from us, you acknowledge that:

• You are responsible for reviewing ingredients prior to use

• We are not liable for allergic reactions or sensitivities

• Individual responses to natural products may vary

 

5. Orders & Payments

All prices are listed in AUD.

We reserve the right to:

• Refuse or cancel any order

• Limit quantities available for purchase

• Correct any errors in pricing or product descriptions

Orders are subject to availability and confirmation of payment.

 

6. Shipping & Delivery

Orders are processed within 2-3 business days unless otherwise stated.

Delivery timeframes may vary depending on your location and chosen shipping method. While we take care in packaging and dispatch, we are not responsible for delays once an order has been shipped.

 

7. Returns & Refunds

We comply with the protections outlined under Australian Consumer Law.

We do not offer refunds for change of mind.

However, you are entitled to a replacement or refund if a product:

• Arrives damaged

• Is faulty

• Is not as described

If there is an issue with your order, please contact us within 5 days of receiving your item with proof of purchase.

 

8. Intellectual Property

All content on this website—including text, imagery, branding, and product formulations—is the property of Earth Phoenix.

It may not be copied, reproduced, or used without prior written permission.

 

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for misuse of our products

• We are not responsible for any indirect or consequential loss or damage

• Our liability is limited to the purchase price of the product

 

10. Privacy

Your personal information is handled with care and in accordance with our Privacy Policy.

 

11. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

 

12. Contact

For any questions or support, please reach out to us at:

info@earthphoenix.com.au 

 

Each item is created with intention, care, and respect for both the physical and energetic realms. Your experience with our products is deeply personal, and we invite you to use them in a way that feels aligned, safe, and supportive for you.